What is NeonMob?

NeonMob is a community of artists and designers from all over the world creating original trading card series for everyone to discover and enjoy. Open packs and trade cards to complete series, reach milestones, and collect incredible art. The joy and nostalgia of collecting is captured in this social marketplace that never runs out of beautiful and inventive collectibles.

Independent artists contribute to the large and growing marketplace of original trading card series available on NeonMob. Click the links below to get an overview on how to begin your NeonMob adventure!

NeonMob Community Rules & Guidelines

NeonMob is a thriving, global community of creators and collectors. In order to ensure that NeonMob is a safe and delightful place to explore, discover, and connect, we've established a few ground rules:

1.  Create and operate only one (1) NeonMob account.  
Owning more than one account is the only true way to "cheat" on NeonMob. Artists earn a living through sales on NeonMob, so obtaining free packs beyond the standard daily allotment is the same as stealing. Additionally, collectors who cheat cheapen the experience of other collectors using NeonMob fairly. Bottom line: don't cheat. It's unkind, uncool, and will result in a site-wide ban.

Types of activity that indicate cheating or abuse of your NeonMob collector privileges:
— Having multiple accounts controlled by you. 
— Having friends/family members/others controlling accounts that repeatedly funnel the best/rarest cards to you.

Read more about Cheating on NeonMob here.

2.  Make fair trade offers.  Offering your common for someone else's extremely rare card is like stealing candy from a baby. Don't do that. Respect the value of your collection, and only propose trades that value the collections of others. Plus, unfair trades definitely won't make you any friends. To learn more about what constitutes a fair trade, join the collecting & trading discussion in the NeonMob Forum.

3. Don't harass, troll, threaten, or, generally speaking, act unkindly. This applies to messages, submissions, profiles — all of the ways in which you communicate and present yourself on NeonMob. Usernames, avatar images, and bio text that is racist, homophobic, or otherwise discriminatory will result in a ban from NeonMob and closure of your account. Treat your fellow collectors with respect and decency in all interactions. We're here to make friends, discover cool art, create new things, and pioneer the future of art collecting. Don't ruin it for everyone else by being a bully.

Again: violation of any of the above rules can be grounds for suspension or closure of your account, including the seizure of your entire collection. 

To report a user who you believe is violating any of the rules above, shoot us an email at support@neonmob.com.

How do you collect cards on NeonMob?

Collecting on the Website
Every day, collectors receive dozens of free packs that they can redeem on hundreds of eligible series. Free packs contain original, limited-edition, numbered cards of varying rarities from Common to Chase. On the web, look for the blue “Open Pack” button to identify an eligible series and to open a free pack. 

When you are browsing any of the Collect categories, eligible series will still show you the blue “Open Pack” button below the series cover photo.

WelcomeSCU-Web-RecentSeries.jpg

Once you click the “Open Pack” button, you will see all your available pack options for that series. Besides free packs, paid packs are also available. Paid packs offer the same amount of cards per pack, but provide collectors with better odds of receiving higher rarity cards than base packs. There is also no limit to the amount of paid packs you can open in a day. Purchase paid packs by using Credits.

WelcomeSCU-Web-OpenPack.jpg

Collecting on iOS
When you are collecting on iOS, look for the blue dot in the upper left hand corner of each series cover photo. This blue dot indicates an eligible series with available free packs.

WelcomeSCU-iOS-CollectScreen.jpg

Clicking on the series cover photo will take you to the series page. Press the “Open a Pack” button located at the bottom of the screen to open a free pack.

WelcomeSCU-iOS-SeriesBanner.jpg

Once you click the “Open a Pack” button, you will see all your available pack options for both free and paid packs.

WelcomeSCU-iOS-OpenPack.jpg

Do I have to spend money to use NeonMob?

You don't have to spend anything to use NeonMob! Collect free packs, trade, discover art, and build a collection without ever spending a dime. Look for the blue "Open Free Pack" button and you can collect that series.

If you do want to get more than your daily allotment of free packs, you may choose to buy additional packs using credits, which are purchased under the "Buy Credits" button.

What are credits?

Credits are the paid currency of NeonMob and are used to purchase paid packs of available pro series. If you use up your free packs any given day and want to super-charge your collecting, you can purchase credits to buy additional packs of a series. Unlike free packs which are typically limited to three per series per day, there is no limit to the amount of paid packs of a series you can purchase in a day. Click on the link in the upper right hand corner of your navigation bar to see your credit purchase options.

NM-Credits-Button.jpg

NeonMob offers a variety of price points for purchasing credits, something to fit everyone’s budget! Receive a discount when you purchase 200 credits or more, up to 30% off when you purchase 1,000 credits. Click the BUY button to purchase your credits.

NM-Credits-PopUp.jpg

You can purchase credits using a credit card or PayPal account. Click on the payment option you would like to use and enter the necessary information to complete your purchase.

NM-ChoosePaymentMethod-PopUp.jpg

Your credit amount is listed in the top right of the navigation bar where you click to see credit purchase options. Every time you use credits to purchase a pack, that creator receives a percentage of the sale. 

Thanks for supporting NeonMob and our amazing creators!

What are the rarities?

All cards are identified by rarity. There are five "core" rarities in ascending order: common, uncommon, rare, very rare, and extremely rare.  There are also two “special” rarities: chase and variant. Chase cards are typically unique in some way, either holding special significance to the artist or displaying a different style from core cards. Variant cards are modified variations of core cards in the same series. Variants have been retired for new releases and will only be found in series published prior to 2017.

Each series detail page includes the number of copies of each rarity, the name of each card, and your progress toward collecting all the cards in the series.

SeriesDetail-Rarities.jpg

You can also get a quick overview of the rarities for each series by clicking on the series progress meter.

Collection-SeriesProgressMeter-RollOver.jpg

What are chase and variant rarities?

On NeonMob, there are five "core" card rarities: common, uncommon, rare, very rare, and extremely rare. There also exist two types of "special" rarities: chase and variant. 

A chase is a special type of rarity. It may be extremely limited or somehow different from the main cards in the series. It is represented by this rarity symbol:

SippingDreams-Chase.jpg

A variant is a special type of rarity that typically indicates the card is a variation of a core card in the same series. In the example below, you can see "Cooz" and its variant "Cooz [Sketch]".

Variants have been retired for new releases and will only be found in series published prior to 2017.

Why does the rarity of a card matter?

A card’s rarity gives collectors a general idea of the odds of receiving that card type when opening a series pack. The higher the rarity, the lower your odds of receiving one in a pack. Higher rarities such as extremely rare or chase cards are intrinsically more valuable to collectors because there are less of them made available to collect. In other words, lower supply = higher value. 

The rarity of a card matters most when trading with other collectors as they are a good indication of the card's value to the collecting community. You will find the most success when offering balanced trades based on card rarities and series type: unlimited vs. limited edition series.

Please note: For limited edition series, rarities are only relative to other cards within the same series because each limited edition series has a different, finite number of total cards available for collection. For unlimited edition series, rarities are the same across all sets. 

Are all cards of the same rarity equally rare?

Within the same series, you can assume that cards of the same rarities are equally numbered. However, across different series, the number of copies of each rarity will often differ. Be sure to take into account when trading. (More on rarities here.)  

As an example, the following trade shows a trade with two extremely rare cards. Although both cards are extremely rare, these cards are not equally scarce because 200 copies of "Air Joe" exist while there are 1200 copies of "KEV-19."

Remember, some limited edition cards can have thousands of copies while others have just a few hundred or even just a few dozen. Some cards have no print limit whosoever; this occurs for unlimited edition series. The lesson: be mindful when trading that cards of the same rarity are not equally scarce or valuable across different series.

How do I view my collection?

Viewing your collection on the website
To view all the series and cards in your collection on the website, go to your profile (the “HOME” page on the website) and select the "View a Series..." dropdown list. This menu displays all the series you have in your collection alphabetically. Click on the series you would like to view and you will be redirected to the series detail page.

Home_SeriesDropdown.jpg

Another way to view your collection is to click on the “YOUR COLLECTION” link in the top navigation bar on the website. This page displays all your series along with sorting options in the Series Finder to quickly locate the series for which you are searching.

Collection_Overview.jpg

Viewing your collection on iOS
To view all the series and cards in your collection on iOS, click on the dual cards icon in the bottom navigation to visit the Your Collection section. You will see the latest cards added to your collection in the Cards section by default. 

Collection_Cards_iOS.jpg

Click the Series option to see all the series in your collection. You will see the most recently collected series in the Recent section by default. 

Collection_Series-Recent_iOS.jpg

Select the A-Z option in the Series section to see an alphabetical list of all the series in your collection.

Collection_Series-AZ_ios.jpg

How do I use the series sorting features?

There are a lot of ways to sort through your collection to find a specific card. To get started:

  1. Go to the website at https://www.neonmob.com/
  2. Click on the Home or Your Collection links in the top navigation
  3. Scroll through your collect until you find the series you would like to explore
  4. Hover over the series cover photo and click the center Your Series button as illustrated in the image below.
Sorting_01_CollectionOverview.png

Clicking the Your Series button takes you to the series overview page. The page displays all the cards you have collected for this series alongside empty spaces showing which cards are still needed to complete your collection. Filter options are located in the two rows above your collection.

Sorting_02_SeriesOverview.png

Beginning on the top left, the first button will take you back to the main collections page.

Sorting_03_ViewMainCollection.png

The next button to the right is the Series Progress Meter; this is the circular icon surrounding a percentage from 1-100%.

  • The inside ring indicates progress in collecting core cards of this series and fills clockwise in black
  • The outside ring indicates progress in collecting special cards of this series (chase, variants, et al) and fills clockwise in blue
  • The percentage is the total series completion for both core and special cards.

Click on this icon to see progress details.

Sorting_04_ProgressMeter.png

The center option on the top row is the Series Select Menu. From the series overview, you can use this menu to jump to any other series. Click the arrow icon on the right side of the menu to see an alphabetical list of all the series you have collected. Browse this menu to find the series you would like to view and click the series name to see the series overview.

Sorting_05_SeriesSelect.png

Once you have selected the series you would like to view, you can use the Sort By option to reorder the cards in the series alphabetically, by rarity, or by copies owned. After selecting one of these parameters, you can reorder further by clicking on the arrow that appears in the menu.

Sorting_06_SortBy.png

In the second row of filter options, the first button on the left is Favorited. Clicking this will instantly display all the cards in this series that you have marked as Favorite or Wishlist; empty spaces are Wishlist cards. 

Sorting_07_Favorited.png

The next button in the second row is the Unowned / Owned toggle. Click this once to display all the unowned cards in the series ...

Sorting_08_Unowned.png

... Click the Unowned / Owned toggle again to display all the cards you already own in the series. When displaying owned cards, the toggle will display a green checkmark as well as the word Owned. Click the toggle a third time to reset.

Sorting_09_Owned.png

The third button in the second row is marked “x2” and stands for Duplicates. Click on this button to display all the cards collected in this series with more than one copy. Click this toggle again to reset.

Sorting_10_x2.png

The rectangular box containing gemstones is the Rarity Filter. Each gemstone reflects a different card rarity in ascending ordering from Common to Chase. Click on a a gemstone to display all the cards of that rarity in the series.

Sorting_11_Rarity.png

By using our sorting filters, you can mix and match buttons and toggles to find the exact card you are looking for quickly and easily. 


There are a few other buttons on the Series Overview page we would like to mention. The first is the Open Pack button in the top right of the filter options. Clicking this will take you to the open pack selection screen for this series so you can open or purchase a pack. Below this button are two icons: on the left is a trophy icon; on the right is a checklist icon. The checklist icon links directly to the full series page to view series details from the artist, a checklist of cards, and recent collecting activity. The trophy icon displays the series Milestones. Icons will fill the Milestones you have completed, as seen in the example below.

Sorting_12_Milestones.png

What are trader grades?

Each collector is assessed a trader grade A - F which reflects their responsiveness to trade offers. All collectors begin with a trader grade of B. Your trader grade will then increase or decrease over time depending on how responsive you are to trade offers. 

Collectors receive lower grades for allowing trades to expire after 48 hours without responding either through accepting the trade, declining the trade, or countering the trade. Collectors receive higher grades for offering equitable trades and responding quickly to trade offers. The higher the trader grade, the less likely the collector will allow a trade offer to expire. For example, Happy The Dog has a trader grade of A+ (the best possible) and responds quickly to all trade offers.

Having an A+ grade does not mean a collector is more likely to accept a trade offer, but it does mean they will respond one way or another. In this way, trader grades can be a helpful tool in choosing a reliable trading partner. Trader grades are shown for each collector when you initiate a trade.

tradergrade-searchresults.jpg

Collectors with higher trader grades receive many more trade offers than collectors without. Trade regularly and responsibly to keep your trader grade at an A+ to maximize your trading opportunities!

What are streaks?

Return to NeonMob day after day and receive a Streaks reward!

Your Streak begins the first time you open a pack; on that first day, you will automatically receive one free pack as a reward for collecting.

Streaks_01_DayOneNotification.png

Come back the next day and open a pack, you will automatically receive two free packs. Keep your Streak going by opening at least one pack every day and see your rewards increase!

Streaks_02_DayThreeNotification.png

Miss a day and you’ll fall back to 0. Open packs every day and keep your Streak going!

How does discarding work?

Collectors can trade in unwanted or duplicate cards in exchange for points. Each card is assigned a point value that you will receive upon discarding that card. Points can then be redeemed for free packs or other rewards. On the website, roll over any card in a collection to bring up the available options for that specific card. If you roll over the center discarding symbol, you will see the point value for that card.

Discarding_01_RollOver.png

Once you have clicked the center discard button, you will see a screen like the one below. Using the + & - signs, select the number of cards you would like to discard. Once you have selected the number of copies you would like to discard, click on the YES, DISCARD button in the bottom right hand corner of the screen.

Discarding_02_OverviewScreen.png

The YES, DISCARD button will bring up a confirmation screen verifying the number of points you will receive. Click OK to discard the selected cards for points and remove them permanently from your collection.

Discarding_03_ApproveNotification.png

If you try to discard all the copies you have a card you will receive a warning. You can discard all copies of a card if you would like by selecting OK from this screen, but please note that discarding is permanent and cannot be reversed so be mindful of what you discard.

Discarding_04_LastCardNotification.png

Once you have completed the discarding process, you will receive this notification detailing the points received for this discard transaction as well as your overall point total. Click the button marked CLOSE to clear this notification.

discard-complete-popup.jpg

That’s it, discarding complete! Reach 10,000 points and you can trade that in for a Sapphire pack of any available series. Additional reward options will be implemented in future updates. Just a few more notes to keep in mind when you are discarding:

  • One final reminder that discarding is permanent and that once you discard a card there is no way to reverse the transaction ... once it's gone, it's gone.

  • Keep trading in mind when choosing how many duplicates to discard. If you are still working on a series, we recommend you keep a certain number of high value or low print number cards to sweeten a deal. To a dedicated collector, a hard to find low-numbered rare card might be worth more than the discard points.

  • Even if you discard all copies of a card or an entire series, whatever milestones you may have gained from those cards will be retained.


What if I want to discard multiple cards at once?

Users can discard up to ten cards (and duplicates) at a time from multiple series. Click on the center discard button of any card in your collection on the website to initiate the discarding process and you will see a screen like the one below.

Discarding_02_OverviewScreen.png

To discard multiple cards at once, click the + ADD MORE CARDS button. Use the search features available on this screen to find additional cards to discard. Search by series, duplicates, and rarity. Once you find the card, click the + button to add it to your discard pile.

Discarding_07_AddCardsScreen.png

This card has now been added to your discard overview screen. You can now select the number of copies of each card you would like to discard by using the + / - symbols.

Discarding_08_MultiCardExample.png

Add to your discard pile by continuing to click the + ADD MORE CARDS button. Once you have selected the cards you would like to discard, click YES, DISCARD to complete the transaction and receive your points.


How does discarding work on iOS?

Similar to how discarding works on the website, you are able to trade in unwanted of duplicate cards for points on iOS as well. Visit the series for which you would like to discard unwanted cards and click the banner at the bottom of the screen to see the series details page.

SpaceCityMeterex-CardsOwned-iOS.jpg

Scroll down on the Series Details page and click on the Discard this Series link.

SpaceCityMeterex-SeriesOverview-iOS.jpg

From this page you can select the cards you would like to trade in for points. Each card will display the amount of points you will receive in the center discard button. Click on the discard button to select the card you would like discard.

SpaceCityMeterex-DiscardingOverview-iOS.jpg

Once you have selected a card to discard, you will be shown the discarding overview screen. If this is the only card you would like to trade in for points, click the discard button at the bottom of this screen. 

If you would like to discard more cards, click the + ADD MORE CARDS link at the top of the screen. You will be taken to the following page to add more cards to your discard pile.

Use the filters on this screen to quickly find additional cards to discard. You can discard up to 10 unique cards and duplicates of those 10 cards. Once you have selected all the cards you would like to trade in for points, click the discard button at the bottom of the discarding overview screen.

What is my display case? How does it work?

Your display case appears at the top of your profile page. It's a great way to show off some of the cards in your collection.  By default, the display case will select random cards from your collection to display.

You can replace any item in your display case with a random or specific print by clicking the "Replace" button.  The 8 positions with the display case will always shift and cannot be fixed.

Why can I no longer get free packs of some limited edition series?

Each limited edition series published on NeonMob contains a finite number of free cards and packs created for distribution. Once the predetermined number of free cards have been collected, free packs are no longer available to open as they have sold out for this series. 

If free packs are no longer available, you may still be able to purchase paid packs of the series to complete your collection. Most limited edition series reserve a certain percentage of cards for paid packs to help ensure our creators are compensated for the work they share on NeonMob. Creators receive royalties for each paid pack sold for their series.

If a limited edition series is entirely sold out of both free and paid packs, trading with other collectors will be the only way to obtain cards from the series.


Unlimited series will never sell out of free packs as there is no predetermined number for how many cards are produced for collection. These series will go out of print once their collection period has ended.

Once an unlimited series is out of print, both free and paid packs are unavailable to open and trading with other collectors will be the only way to obtain cards from the series. 

How do I block another NeonMob user?

Not all NeonMobsters have to be your best friends. In the (hopefully rare!) instance that you wish to block another NeonMob user, you can do so in just a few simple steps:

1. Open a chat message with the user. You can do this from the "Trades & Messages" tab or by clicking "Message" on the profile of the user.

Screen Shot 2016-01-12 at 1.06.50 PM.png

2. Look for the "Block" button near the top of the chat window. 

Screen Shot 2016-01-12 at 1.09.23 PM.png

Clicking on this icon, and the user will be locked from messaging you, initiating new trades with you, and search for you in the friends search. If the blocked user attempts to message you or initiate a trade, these options will be greyed out and appear unavailable.

To unblock a user, go to that user's profile and open a message with them. Click the "Unblock" button. All messaging and trading features will be immediately restored, and you will appear available to them if they search for you.

In the event you are experiencing harassment or trolling, please do not hesitate to contact the NeonMob community team at support@neonmob.com, in addition to blocking the offending user. 

What happens if stolen art is used on NeonMob?

It’s important that all of the art on NeonMob was produced by the person that submitted it to be published. Or if it’s an organization or company that’s publishing a series, that entity must have the explicit right to use the artwork. It’s spelled out clearly in NeonMob’s terms.

 

If a user ignores the rules and attempts to pass off someone else’s art as their own by publishing work that is not original, NeonMob will take the following steps to rectify the situation.

Confirm the plagiarism. Our team investigates the claim that a series uses unauthorized artwork.

Discontinue the series. We make sure that no one can open new packs from the offending series.

Replace the artwork. One of the most important steps, we remove the unauthorized art and replace with a standard “Art Removed” image out of consideration for the actual artist.

Possibly refund any users that purchased packs. For anyone that purchased paid packs from the series, NeonMob will consider issuing a refund of the credits that were spent by affected users. We do not provide any kind of credit bonus or pack refund for users that opened free packs or received cards through trades.

Delete the offending user account. At a minimum, anyone caught passing someone else’s art off as their own is banned from NeonMob. Depending on the scope of the violation, we may take additional legal action against the individual.

Cheating on NeonMob: Rules, Reporting, and Consequences

NeonMob users may operate one account only. Opening or operating multiple accounts, or using other people to operate accounts from which you primarily benefit, is strictly forbidden.

Examples of cheating include: 

  • Inviting "dummy" accounts to NeonMob
  • Using friends or family members to open accounts which you operate or primarily benefit from
  • Repeated lopsided trades between collectors

Identifying & Reporting Cheaters

NeonMob relies on custom integrated tools as well as manual reports to identify cheaters. If you suspect other collectors of cheating, we encourage you to report them by emailing feedback@neonmob.com.

Consequences for Cheaters

Collectors found to be violating these rules may be subject to a range of consequences, including having their accounts seized and closed without warning.  

The decision to close accounts is entirely up to the discretion of the NeonMob moderators and community service team. The best way to protect your account and reputation is to operate only one account.

Creators Found Cheating

Creators with existing published series who are discovered to be cheating will have their accounts remain open but will not be allowed to open packs, trade, or opening any new series. All pending royalties will be canceled. To protect collectors, published series will remain available for collection.  Unreleased series will not be permitted to be published. For further detail, please refer to the NeonMob Terms of Service.